Dec 19 2014 
Support Center » Knowledgebase » Why won't my username/password work?
 Why won't my username/password work?
Article Why won't my username/password work? If you are having trouble logging into the members area, below we have listed a few of the most common reasons.

If You Just Joined
It can take a few minutes for your new login details to reach our member account management system from the billing company. This is a very rare problem due to net congestion and other various elements. If this is the case, the entire process should never take more than 5 minutes. If it has been more than 5 minutes since joining and you can still not access the members area, Contact Us.

Incorrect Username and/or Password
You could be typing your username and password incorrectly, please note that username and passwords are cAsE SeNsITiVe. USER is not the same as user, so be sure to type the username and password exactly as they appear in your confirmation email. If you're unsure about your username and/or password, you can Lookup Your Login Details.

Membership Has Expired
If you've cancelled your membership and the period you purchased has ended, then your login would be expired and you would no longer have access to the members area. You're welcome to rejoin any of our sites at anytime.

Article Details
Article ID: 12
Created On: Jun 10 2009 4:04 PM

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